The Advertising Association have forecasted that UK companies will spend an estimated £5.6bn on marketing in the run-up to Christmas which is £300m more than in 2015.
Buster the Boxer in John Lewis 2016 Christmas Ad. |
As the countdown for Christmas begins, retailers opt to create personalised marketing strategies to help drive customer loyalty and retention, as customers develop strong connections and feelings towards a brand.
Customers will choose different channels to engage with brands and now expect a seamless integration across channels as part of their customer journey.
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